Collections Officer - Customer-Centric Debt Recovery Specialist

Join EastWest Banking Corporation as a Collections Officer and play a pivotal role in transforming debt recovery into a positive customer experience. Based in the vibrant hub of Canggu, Bali, you’ll leverage your negotiation skills and financial expertise to help our customers find sustainable solutions. This is more than just a job; it’s an opportunity to make a real difference in people’s lives while growing your career in a dynamic and supportive environment.

As a Collections Officer, you’ll be at the forefront of customer interactions, using tools like Salesforce and Excel to manage and recover debts efficiently. You’ll work closely with our customer service team to ensure that every customer feels valued and understood. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping others.

EastWest Banking Corporation is a leading financial institution with a strong commitment to customer satisfaction. We offer competitive salaries, comprehensive benefits, and a culture that fosters continuous learning and development. If you’re ready to take on this challenging yet rewarding role, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage and recover outstanding debts using Salesforce and Excel.
• Conduct initial and follow-up calls to customers to negotiate payment plans and resolve disputes.
• Collaborate with the customer service team to ensure a seamless customer experience.
• Monitor and report on collection activities to ensure targets are met.
• Provide exceptional customer service, ensuring all interactions are professional and courteous.
• Stay updated with industry trends and best practices in debt recovery.
• Participate in training and development programs to enhance your skills.
• Contribute to the team’s success by fostering a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in debt recovery or a similar role.
• Proven experience using Salesforce and Excel.
• Strong negotiation and communication skills.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Certification in debt recovery or a related field is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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